Couple Charged by Hotel for Negative Review


Couple Charged by Hotel for Negative Review

Following an unpleasant one night stay at the Broadway Hotel in Blackpool, Tony and Jan Jenkinson posted a negative comment on popular travel website Trip Advisor. They were then shocked to notice that their card had been charged £100, leading officials to believe that the hotel may have breached unfair trading practice regulations.

"The shower was filthy - my wife wouldn't even get into it to wash her hair. The wallpaper was peeling off, the kettle didn't work and there was no water at all in the bathroom," said the retired van driver. "It was filthy, dirty, rotten, stinking hovel run by muppets."

This story should mark an interesting point in the law as to whether one individual can be penalised by a business for publishing a negative opinion on them on a reviews website, thereby affecting their future business.

"The hotel management clearly thinks they have come up with a novel way to prevent bad reviews, however we believe this could be deemed an unfair trading practice." John Greenbank, north trading standards area manager.

Read more from the original story here.

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